Frequently Asked Questions

Please read our FAQ before sending us a message.

when shipping the purchased products?

Shipments are made during the week from Monday to Friday, except holidays.

Which payment methods are accepted in the Online Shop?

Payments are made through PayPal, you can pay with any type of credit and debit card.

How long will delivery take?

Ships Next Day. Mammals are shipped airport to airport via commercial airlines according to IATA regulations. Airline rates do apply. There is sometimes an additional fee for boxing and/or health certificate.

How secure is shopping in the Online Shop? Is my data protected?

We work with PayPal with which we ensure the best experience in your purchase since it has your buyer protection, the best data coding and total fraud protection.

What exactly happens after ordering?

We receive the purchase order, if the purchase is made before 2 pm, the shipment is made and the tracking number is sent by email.

the purchase has the guarantee of arrival live?

We offer one of the best Live Arrival Guarantees, all animal orders are shipped in the safest way possible. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping.

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Please feel free to contact us about , online orders, shipping, online stock or other questions.