Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipments are made during the week from Monday to Friday, except holidays.

Payments are made through PayPal, you can pay with any type of credit and debit card.

Ships Next Day. Mammals are shipped airport to airport via commercial airlines according to IATA regulations. Airline rates do apply. There is sometimes an additional fee for boxing and/or health certificate.

We work with PayPal with which we ensure the best experience in your purchase since it has your buyer protection, the best data coding and total fraud protection.

We receive the purchase order, if the purchase is made before 2 pm, the shipment is made and the tracking number is sent by email.

We offer one of the best Live Arrival Guarantees, all animal orders are shipped in the safest way possible. We guarantee the animal will arrive alive, or we will send you a replacement animal for free, you only have to pay for shipping.

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    Please feel free to contact us about , online orders, shipping, online stock or other questions.